Why choose to outsource to the Philippines? Our agents are carefully screened and selected for their excellent English and customer service skills. About 72% of the Filipino population speaks English as a second language and their society is heavily influenced by Western culture. Most of our agents have a college-level education, and are given further training in the art of sale negotiation and customer service. Call center service is a serious profession in the Philippines, and our agents are paid well to perform their services in a professional and patient manner.
Global Sky uses the latest advancements in (Voice Over Internet Protocol) technology in our outbound call center. You won’t have to worry about customers becoming frustrated during a conversation due to poor line quality. VOIP transmits at less than 200 ms and produces the same quality sound you would hear on a traditional phone line.
You can trust that your data will be secure on and off our site. We offer a variety of security options. A service representative will work with you to develop the security plan that is right for your company. You may keep your database in your office and allow a few designated agents to access the information as needed. You may also choose to have your database transported to our location where it will be stored in a secure, fire-walled server. Whatever your security needs, we will work with you to develop a security plan long before your campaign begins.
With our advanced technology and access to the latest software, you’ll be able to monitor your program and improve the quality of your team’s performance while your campaign is in motion.
By using our remote monitoring system, you’ll be able to read online reports, view charts and graphs, and will be able hear live conversations. A dedicated team leader will work with you to ensure that your agents are maximizing the potential of your campaign.
We at Global Sky understand that marketing programs need to be flexible in order to be successful. Before your campaign goes live in our outbound call center, we’ll give you the time you need to fine-tune your program. You control the selection of agents and can make sure your program is running smoothly before it goes live.
Both Global Sky’s customized service plans and trained agents are available at a fraction of the cost of running a similar campaign on-site. Onshore, a comparable campaign could cost you anywhere between $20 and $50 an hour. Your cost to begin a program with Global Sky will depend upon the number of seats your company will be running, the hours they will be running, and the specific requirements you have of the agents. The average price for one of our offshore programs ranges between $10 and $14 per hour. This price includes all of Global Sky’s unparalleled services.
With representatives working for you on-site and off-site, we’ve made billing easy. Global Sky is incorporated in Delaware and has a US bank account. You may make easy payments by wire transfer. We will soon have accounts and service representatives available in both Australia and the UK.
At Global Sky, we pride ourselves on delivering the best service at a low price. Still not convinced? Let us run a trial campaign with you. To hear more about our trial campaigns and see more of what we have to offer, click the get a quote button below.