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Yes, it is true. Despite of its economic instability, the Philippines has opened its market for business process outsourcing and is now regarded as one of the two global leaders in this industry, alongside India. In outsourcing industry, it joins four other Southeast Asian countries in the top 15, according to the Global Location Services Index of 2005.

But what is business process outsourcing anyway? Business process outsourcing, known as BPO, was regarded as one of the fastest growing industries in the world. It is the ascendancy of technology or expert process providers to supply and regulate a segment of business processes and functions. It means that part of business tasks of the outsourcer is transferred to a third party. BPOs exist in different forms such as accounting and payroll outsourcing, medical transcription industry, call centers, animation and human resources.

In 2002, the BPO industry employed about 2400 Filipinos, bringing in revenues of US$24 million. Just three years after, the industry grew rapidly and its revenues increased to US$1.12 billion, providing jobs for about 112 000 employees.

At present, the Philippines is regarded as the most competitive adversary of India in the global call center market. A Michigan-based company, Kelly Services, Inc. stated that US companies now prefer Philippines than India in offshore backroom operations. This is largely because aside from being a former US colony, the Philippines and the American education system are so much alike which includes comprehensive English language studies, giving Filipinos a neutral American accent. On the other hand, India currently faces criticisms due to their British accent, a barrier in dealing with American customers.

Likewise, in other BPO industries, the country still excels. This is mainly because of Filipinos’ proficiency in English and Spanish. Also, among all Asian countries, the Philippines has the greatest number of accredited accountants which are acclaimed for their adaptability in multiple accounting standards.

Many studies showed that Philippines have great potential in global leadership when it comes to BPO. The neoIT’s 2005 Mapping Offshore Markets Update ranked Philippines as the third in the world for top BPO destinations. In 2004, the country was cited by the Philippines’ Center for International Trade Expositions and Missions as among the 10 global leaders in offshore operations. AOL, Chevron, Dell, HP, IBM, Intel and Motorola are among the multinational companies that already operate offshore operations in the Philippines.

These substantial developments in the BPO industry prove that the country has not made a mistake in opening their market for global outsourcing. As the Philippines exhibits a world-class, powerful workforce, this “established success story”, as stated by the Kearney 2004 Attractiveness Index , is likely to continue in years to come.

Sources:
1. http://www.offshoring-digest.com/outsourcing/24.html
2. http://en.wikipedia.org/
3. http://en.wikipedia.org/wiki/Business_process_outsourcing

The call centers in the Philippines can reply on a highly educated population, that are in big demand for skills across the globe. But the Philippine government has realized this and launched an education program to turn things around.

The call center Industry in the Philippines drew up a Benchmarking Study, by the company: callcenters.net 3 years ago, and found some startling facts. There are over 200 call centers in the Philippine, operated by over 150 companies. Most of the working population are women, taking up 20,000 call center seats, but this true figure for employment is twice this. This brings in around $260 million to the outsourcing market. This is a very young market, with most of the new companies being set up in resent years. However most annalists agree that this market will more than double in the next few years.

Am education center was set up in Cebu to cater for the growing need to bring education standards for call centers in the Philippines up to world levels. There were some problems in the early days, as it is difficult to motivate a country that has only been looked upon in the past, as an exploited labor force.

The Clark Aerotropis was once known as the largest US air base in the region. When it was handed back in 1991, business was not slow to utilize the potential of this huge and valuable resource. The best know transport company to use this site was the US firm UPS. With excellent transport links to the rest of the world, this is where the call centers in the Philippines are choosing to set up their base.

Like many countries around the world that want to embrace the commercial revolution, one of the best ways of encouraging them, is to offer incentives on tax rates.

Call centers in the Philippines are offered 5% on the tax rate for all equipment.

This has caught the eye of even Japan, who are pouring in over $9 million to set up call centers in the Philippines.

By far the biggest catch for the country, is the fact that AOL have even set up call centers in the Philippines. With a company as big as this, there can be little doubt as to the driving intentions of the market.

(Steven Lambert) is a featured writer for CallCentersWorldwide.com. CallCentersWorldWide.com offers free consultation and access to over 100+ call center vendors around the world. For consultation on (call centers in the Philippines) call 888-863-6680 or email newbiz@callcentersworldwide.com .

The Republic of Philippines an archipelago in the south East Asia was a Spanish colony for more than three and a half centuries and thereafter an American colony for about 50 years. The country has 7000 and odd islands of which only 700 are inhabited. Philippines owe much to Spain and USA to its cultural bondage. The Europeans invaded the islands originally occupied by the locals and the Christianity became the major religion of the country. Though Spanish was the official language until the early seventies English took over the status during the rule by the USA and is presently taught as second language in schools.

The economy of the country largely depends on the agriculture. The progress of the country was sluggish until recently due to the frequent political turmoil and unrest and large-scale unemployment and economic morbidity being faced by the country. It has some inherent advantages in the matter of call center jobs. First is the cultural affinity and the command over the US English by the local population on account of the 50 years rule by the latter. It was only recently the government found the immense scope for the call center jobs in the country exploiting the large work force and the English knowing and communication savvy people. As a result many call center and BPO firms has been opened by the MNCs in this island nation to the advantage of the job hungry young population. Today Philippines have one of the most vibrant and fast developing BPO industries in the continent.

The large population of the country with more than 86 million people and consequent unemployment problem that has touched an alarming rate of 12.7 percent has made the nation to explore about the vast untapped potential in the BPO industry that has started paying rich dividends in the recent years. As per the recent survey USA has lost more than two million jobs in call centers and BPO industry to few of the Asian countries of which the Philippines ranks on the top.

The Call Center industry in Philippines is all set to face the emerging challenges from the Asian countries of Taiwan, India and China and the country is striving hard to emerge as the major call center and BPO outsourcing destinations of the continent.

Subhasis Chatterjee is a featured writer for CallCentersWorldwide.com. CallCentersWorldWide.com offers free consultation and access to over 100+ call center vendors around the world. .Hope the article provided you with the basic details on the subject of call center jobs in the country For more information and consultation on Call centers in Philippines please call 888-863-6680 or email newbiz@callcentersworldwide.com .

The Philippines is often reckoned as a global hotspot in terms of agriculture, with sheer numbers of flora and fauna exported around different countries around the globe. However, as the Information Age continues to evolve rapidly, the Philippines undergoes a transformation from being an agriculture-oriented country to a cyberPhilippines. It is at this point in history that the Philippines, aside from being a paradise blessed with exquisite landscapes, is building its own name in the call center industry.

Among the growing markets of Asia, India and China have long utilized their labor forces in the call center industry, thus providing the fuel for their economic growth. Since India had been under the British colonial rule for decades, most of their citizens speak English, the so-called lingua franca of the modern world, making India seem such a perfect location for outsourcing. On the other hand, the Philippines had been struggling for the political, economic and social crises it faces. Yet, albeit the different criticisms it receives, many international firms recognize the Philippines, particularly its strong workforce of brown people with neutral American accent, as a potential haven for call center industry.

A survey of multinational companies by a foreign consulting firm reveals that Philippines ranks as one of the most favorable locations for call center operations. In fact, out of forty countries regarded as propitious locations for offshoring, the Philippines ranked fourth, according to the Global Services Location Index 2005 of AT Kearney, following India, China and Malaysia. It jumped two places higher from its last year’s ranking.

Southeast Asia dominates the list of the 2005 index, with Malaysia, Singapore, Thailand, Indonesia and Philippines filling up the top 15 positions. Additional reports by the survey states that the Philippines awaits foreign investments for offshoring because of its English-proficient workforce, despite its political fluidity and infrastracture frailty. The language skills of its natives also provide endless opportunities for worldwide exposure.

Meanwhile, a Canadian market research company stated that Philippines is capable of exceeding India in call center industry. XMG Inc. revealed that as early as 2008, the Philippines could overtake the current market leader if it will converge on brood over administering higher value services enforcing excellent English efficiency and frontline service support affairs. Cesar Toletino, an XMG analyst, said that if headed in the right path, the Philippines could earn $3.46 billion in 2008 in call center industry, surpassing India’s estimated income in the same year of $2.87 billion.

With such definite and abundant advantages of Philippines over other countries, the Philippines truly faces a bright future in call center industry. It is no exaggeration to assert that in a matter of years, call center industry in the Philippines will be at its zenith in international influence and prestige.

Sources:
1. http://www.prnewswire.com/
2. http://www.manilatimes.net/national

What makes the Philippine call center outsourcing service better than the rest? This is the question that is clinging in the mind of most people who want an outsource service. And we will definitely help them out for them to answer their own question.

Based on Wikipedia, being a former American colony, the Philippines’ education system is patterned after the American education system and this includes American-style diction and pronunciation of the English language. This gives the Filipino people a neutral or an almost American accent. Having this ability is an assurance of a better understanding with mostly American clients and as well as an advantage in dealing with them.

Beside the fact that these people are good English speakers, most of them as well are college graduates.

In the global BPO market, the country is considered to be the most intense rival of India. But since India is a former British colony, Indians are educated in British-style English that is compounded by the heavy Indian accent, resulting to a language barrier.

According to Wikipedia, Filipinos are said to be the best outsourcing site outside North America since the accent is nearer to that of American consumers.

In line with that, there has been a research conducted by the Michigan-based global staffing firm Kelly Services Inc. and the Singaporean market research outfit ACA Research Inc. which shows that Filipino call center employees worked harder, were easier to train, had better language skills and were more devoted than their counterparts in India.”

Truly, Filipino workers attach importance to and love their works so much. They are truly hard-working people who are ready to exert great endeavor in whatever they love doing. Also, they as well are very dedicated when it comes to work they have to do.

Besides being dedicated and devoted in their jobs, Filipinos are totally fast-learners. Being naturally intelligent people, they also know how to listen and that’s the best thing about it. They know how to follow instructions and are very willing to learn no matter how hard the task is.

Last year, 2005, the country ranked 3rd in the world for top BPO destinations, according to neoIT’s 2005 Mapping Offshore Markets Update(Wikipedia).

With all the information mentioned above, surely, people who doubt are now able to answer the question that has been in their minds. Why outsource to the Philippines? Surely, you know it by now!