Case Studies

Inbound: A consultant for a large US Health certification company contacted Global Sky to handle their customer service. They had never done this before and they weren’t sure how the process would work. Global Sky was able to talk the client through the planning process and within 14 days the client had produced a 70 page manual for Global Sky agents to train on.

Within another 14 days the agents were trained and ready to take on mock calls. After the company approved the agents to take on live calls the company experienced a significant reduction of calls at their main office and a cost savings of more than 50% over their in-house environment.

Inbound: A consultant for a large US Health certification company contacted Global Sky to handle their customer service. They had never done this before and they weren’t sure how the process would work. Global Sky was able to talk the client through the planning process and within 14 days the client had produced a 70 page manual for Global Sky agents to train on.

Within another 14 days the agents were trained and ready to take on mock calls. After the company approved the agents to take on live calls the company experienced a significant reduction of calls at their main office and a cost savings of more than 50% over their in-house environment.