The blog is back..

The blog is back! The web site is being updated and we’ve got a lot more updates to come.

- JS

Halloween Fun with Global Sky

We held our annual Halloween party for 2010 and as usual the unusual appeared on our call center floor! Turn out in costume is optional but many of the staff participated due to a Best Costume Contest! Telemarketing and frightful agents do actually mix as production only stopped for our normal 30 minute break and then back to work for our ghouls and goblins! Enjoy a couple of pictures and try to identify your agent!

Hello Global Sky Clients and Employees!

Hi, I’m Mark Bergman and I recently joined Global Sky as the Call Center Manager based in Manila.  I am thrilled at the opportunity to work with the fastest growing call center in the Philippines.  My background includes over 15 years experience in business inside the world of Information Technology and also as an entrepreneur as is James, the founder of Global Sky.  I have Support Desk and Inbound Call Center experience with Koch Industries and the income tax preparation power house HR Block and Company. I also bring outbound telemarketing experience from my own startup in 2005 – 2007.

I joined Global Sky because of the commitment to clients in the outbound telemarketing, business process operations, technical support and virtual assistant services we offer.  Due to the companies 6 years of experience I am joining a staff of dedicated professionals who will help you with your outsourcing needs efficiently and courteously.  I look forward to a long and mutually enjoyable relationship with you the client as I team with the other managers and staff to continue Global Sky’s commitment to excellence in service.  I will be in the office beginning Sept. 1, 2010.  Please do not hesitate to contact me if I can be of service!  Mark.Bergman@GlobalSky.com

Message to Global Sky Clients

Dear Valued Global Sky Customer,

As you may already know on Saturday July 31st, 10:30 AM PST the Raffles building where Global Sky offices are located, suffered a power outage. Apparently there was major damage to the transformers that feed electricity into the building and due to the timing of the damage – it was impossible for the building admin and the Meralco electricity company to get proper electrical personnel and materials to fix it in a timely manner. In addition – the flux in electricity also caused damage to the building electrical systems including the building’s back up generators.

We have encountered all kinds of adversities over a 6+ year period with only minutes of downtime. But because both our primary and back up power source failed at the building level, we experienced downtime unprecedented in our history as a company.

In our commitment to you our customer, rather than wait for the electricity company and building admin to fix the building main and back up power’s supply we took matters in our own hand and contracted an outside power generator supplier to supply us with two large diesel generators and run electricity directly to our office power grid. We were able to get this back up system online within a few hours of the initial power failure and resume operations through Sunday and well into Monday, when at 3:00 PM PST we were informed that normal power was restored and we could switch back to the main power with minimal downtime. Upon switching back to the main power source a switch was blown on the 14th floor, causing half of our operation to go down for approximately one hour before the switch could be replaced.

I am now happy to report that Global Sky operations has been fully restored!

While we can do our best to prepare for disaster sometimes the best we can do is in our RESPONSE to adversity. Many people here at Global Sky have stepped up during this time of challenge and deserve to be recognized for their unwavering commitment to restore Global Sky operations as quickly as possible. Though we might sacrifice money, lost sleep and missed meals our greatest priority is to ensure we did not let you down.

I am sorry for whatever inconvenience this downtime may have caused, you will of course be credited for any time that was down and I assure you that if our track record is any indication of what we can expect over the next 5 to 10 years– we should not see anything on this scale ever again. And if we do, this is one more thing we’ll be prepared for.

Best Regards,
James Stinson
CEO, Global Sky Inc.

Global Sky Plants 130 Trees in July

Received the confirmation letter on behalf of Eco-Libris today:

We acknowledge with thanks the receipt of funding from Eco-Libris for the planting of
130 trees in the Nkhata Bay District of Malawi, Africa, on behalf of Global Sky

Mrs E A Furber
for RIPPLE Africa

Letter from Sustainable Harvest International to Global Sky

June 16, 2010

Global Sky

Dear Friends:

I am writing to thank you for your recent support of Sustainable Harvest International
(SHI) through Eco-Libris. We acknowledge the receipt of funding from Eco-Libris on
6/15/10 for the planting of 143 trees on behalf of Global Sky. Your generosity allows us to
assist more than 2,100 families [including graduates] in over 150 struggling communities
in Central America. With your help, Sustainable Harvest International is able to provide
the long-term technical assistance necessary for farmers to successfully adopt practices that
have a lasting environmental, economic, and social impact. I was blessed to see this first-
hand again on a recent trip to Panama.

One example of this success is Luis Rodriguez, a Panamanian farmer [known as “Don
Pipo” by the locals] who has been working with Sustainable Harvest International (SHI)
for two years. He and his family are entering Phase II of working with SHI which focuses
on improved nutrition and agricultural production as well as the strengthening of
previously taught techniques.

Early on during his work with us, Don Pipo shared the following:

For me, working with Sustainable Harvest International is the best thing that could
have happened.

I feel so proud of having started to work with SHI, because in the middle of the dry
season I have different vegetables like tomatoes, cucumbers, chili peppers,
mustard, celery, onions, and green beans. It’s important to say that I’ve only
applied the organic fertilizers that we prepare ourselves. All my neighbors are so
surprised by my garden that they all want to be helped by SHI now. We’ve talked
with our field trainer, Diomedes, and he said that we will have another person very
soon to tend to new families.

I started a very small garden at my house, but now I have the one at my house as
well as a larger plot. I work alone with my daughter, and the two of us take turns
watering. We think that a part of this harvest will be for eating, and also for selling
– to get income for other things we need to buy. I hope to have a permanent crop
that will also generate some income, because it’s time that I have something

(continued on back)

permanent in my soil. Shaded coffee is one of my priorities for commercial
purposes.

Many thanks to the members of Sustainable Harvest International who are doing
great work with Panama from very far away and to the field trainers who work at
our side. I hope you will be able to provide assistance to more families, since we
all need this valuable knowledge in order to improve our lives and protect the
environment at the same time.

An update to Don Pipo’s story: With the recent installation of a hydraulic water pump,
Luis is able to harvest vegetables year-round. The family continues to be a good steward
of the environment while at the same time generating income by supplying organically
grown cassava, tomatoes, oranges, and string beans to a Community Supported Agriculture
(CSA) group. Imagine the difference we are making for the Rodriguez family and
thousands of others like them.

Again, I am truly and deeply thankful for your continued commitment to alleviating
poverty and restoring hope to impoverished Central American communities. Please
accept the enclosed page of photos as a small token of my gratitude.

Sincerely yours,

Florence Reed
President

P.S. Please let us know if you can think of anyone else who might like to hear about SHI’s
work. We would love to send them an introductory letter and information packet.

Global Sky Plants 130 Trees in Africa

I Just received notice from Eco-Libris the charity partner we work with.. I will attach their letter to this post.

e05ap1410

“Please find attached a confirmation letter from our planting partner RIPPLE Africa for your trees (it’s on 130 trees, as 1.3 trees are planted for every tree you paid for to make sure at least 100 trees in total will reach maturity).

Best,
Raz”

Update on Western Union Scam

Overview:
IMPORTANT: Please note that some person or group is using Global Sky’s name to conduct a Western Union scam. This is not Global Sky, they are using our name.
How it works:
1) They send you a check
2) They tell you to cash it at bank and immediately evaluate a Western Union Outlet (by sending them funds)
3) After you send cash to Western Union the checks will bounce out of your account and you will owe your bank funds.

If you have received an email offering a job to work at Global Sky evaluating money services like Western Union do not participate. We have already notified proper authorities and have found they are using other company names (other call centers) as well.

The first email looks like this:

Subject: Hello – Reply asap ( Job Confirmation )

Hello,

How are you doing?

We got your mail with the application you sent to us. We have noted down the name and address. You have to make sure that you have the locations you will be evaluating ( Preferably a westernunion outlet). We will send you the evaluation Letter which will contain your payment and the money you will be using to carry out your evaluation on the store . We will notify you when the package is ready to be sent out to you and you will be given a Tracking number so you will be able to keep track of the envelope till it gets to you . Instructions on how you would carry out the evaluation would be sent to your email and be included in the evaluation letter

We want you to reply to this email immediately for confirmation and also send the name and address of the outlet you would be evaluating. We would expect a reply from you as a confirmation that you received the email.

We hope to read from you soon

REPLY TO CONFIRM THAT YOU RECEIVED THIS MESSAGE ( Job Confirmation )

The second mail looks like this:

From: globalskyinc@aol.com
Subject: Re: Hello – Reply asap
Date: Tuesday, March 30, 2010, 11:45 AM

Dear Evaluator,

We are using this opportunity to thank you for being part of these program. I just got a Fax notification from the UPS that the First set of payments to be used for the evaluation would be delivered to you on Today.

The check contained in the Envelope you would be receiving is the funds to be used for your first assignment.

Your First assignment is to be carried out on a financial institution : ( Western Union ). You are to conduct an evaluation on a Western Union outlet near you by making a transfer as a customer with a feedback report on your overall customer experience with them by completing a simple questionnaire which I would send to you have you must have completed the evaluations.

You are to proceed with the below instruction upon receiving this check.

1. Cash the check at your local bank at once and deduct only the sum of $200 for your daily pay, and the western union charges.
2. Locate a western union Outlet near you to conduct the survey by patronizing their services. You are to appear as a potential customer sending a western union transfer.
3. You are to make a transfer from the Western union you choose to another member of our evaluation team, and the funds would be picked up by that evaluator at the exact location which some customers reported their funds missing. You would have to record the time at which you got to the location and how many minutes it took you to get serviced. Have the fund sent to the below evaluator, currently waiting to pick the fund and carry out a corresponding evaluation at the reported location.

Remember to deduct the transfer fees from the money you are about to send to the evaluator below

SEND TO:

NAME: Mike Watt
ADDRESS: 2191 Remedious Street
CITY/STATE Malate Manila
COUNTRY: Philippine
ZIP CODE: 1171
Please Ensure you use (10 minutes money transfer service)

Please remember what we are really after are the lines of question stated below, those are guidelines to what you will look out for during your visit to Western Union.

GUIDELINES

-How long it took you to get services.
-Ambiance/Outlook of the Shop/Outlet
-Smartness of the attendant
-Customer service professionalism
-Reaction of personally under pressure
-Information that you think would be helpful
-Your comments and impressions.
-Your personal opinion

Under no circumstances should the Western Union Agents know this survey is being carried out on them. The below information as appeared on receipt should be sent to me via email.

Reference # (MTCN # ON THE RECEIPT.)
Amount Sent for the transfers.
Name And Address Of Sender.
Test Question & Answer ( If used ).

Once again, questionnaire and appraisal form regarding your overall experience with Western Union will be emailed to you after we receive the transfer information.

Thank you and get back to me as soon as the Evaluation is completed today.

Yours faithfully,
Head, Survey Team

~~

END EMAIL

IMPORTANT: These emails are not from Global Sky. Disregard or notify local authorities and by all means do not send any funds.