Philippines Call Center, Call Center Outsourcing, Business Process Outsourcing - Global Sky Inc.
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Received the confirmation letter on behalf of Eco-Libris today:
We acknowledge with thanks the receipt of funding from Eco-Libris for the planting of
130 trees in the Nkhata Bay District of Malawi, Africa, on behalf of Global Sky
Mrs E A Furber
for RIPPLE Africa
June 16, 2010
Global Sky
Dear Friends:
I am writing to thank you for your recent support of Sustainable Harvest International
(SHI) through Eco-Libris. We acknowledge the receipt of funding from Eco-Libris on
6/15/10 for the planting of 143 trees on behalf of Global Sky. Your generosity allows us to
assist more than 2,100 families [including graduates] in over 150 struggling communities
in Central America. With your help, Sustainable Harvest International is able to provide
the long-term technical assistance necessary for farmers to successfully adopt practices that
have a lasting environmental, economic, and social impact. I was blessed to see this first-
hand again on a recent trip to Panama.
One example of this success is Luis Rodriguez, a Panamanian farmer [known as “Don
Pipo” by the locals] who has been working with Sustainable Harvest International (SHI)
for two years. He and his family are entering Phase II of working with SHI which focuses
on improved nutrition and agricultural production as well as the strengthening of
previously taught techniques.
Early on during his work with us, Don Pipo shared the following:
For me, working with Sustainable Harvest International is the best thing that could
have happened.
I feel so proud of having started to work with SHI, because in the middle of the dry
season I have different vegetables like tomatoes, cucumbers, chili peppers,
mustard, celery, onions, and green beans. It’s important to say that I’ve only
applied the organic fertilizers that we prepare ourselves. All my neighbors are so
surprised by my garden that they all want to be helped by SHI now. We’ve talked
with our field trainer, Diomedes, and he said that we will have another person very
soon to tend to new families.
I started a very small garden at my house, but now I have the one at my house as
well as a larger plot. I work alone with my daughter, and the two of us take turns
watering. We think that a part of this harvest will be for eating, and also for selling
– to get income for other things we need to buy. I hope to have a permanent crop
that will also generate some income, because it’s time that I have something
(continued on back)
permanent in my soil. Shaded coffee is one of my priorities for commercial
purposes.
Many thanks to the members of Sustainable Harvest International who are doing
great work with Panama from very far away and to the field trainers who work at
our side. I hope you will be able to provide assistance to more families, since we
all need this valuable knowledge in order to improve our lives and protect the
environment at the same time.
An update to Don Pipo’s story: With the recent installation of a hydraulic water pump,
Luis is able to harvest vegetables year-round. The family continues to be a good steward
of the environment while at the same time generating income by supplying organically
grown cassava, tomatoes, oranges, and string beans to a Community Supported Agriculture
(CSA) group. Imagine the difference we are making for the Rodriguez family and
thousands of others like them.
Again, I am truly and deeply thankful for your continued commitment to alleviating
poverty and restoring hope to impoverished Central American communities. Please
accept the enclosed page of photos as a small token of my gratitude.
Sincerely yours,
Florence Reed
President
P.S. Please let us know if you can think of anyone else who might like to hear about SHI’s
work. We would love to send them an introductory letter and information packet.
I Just received notice from Eco-Libris the charity partner we work with.. I will attach their letter to this post.
“Please find attached a confirmation letter from our planting partner RIPPLE Africa for your trees (it’s on 130 trees, as 1.3 trees are planted for every tree you paid for to make sure at least 100 trees in total will reach maturity).
Best,
Raz”
Overview:
IMPORTANT: Please note that some person or group is using Global Sky’s name to conduct a Western Union scam. This is not Global Sky, they are using our name.
How it works:
1) They send you a check
2) They tell you to cash it at bank and immediately evaluate a Western Union Outlet (by sending them funds)
3) After you send cash to Western Union the checks will bounce out of your account and you will owe your bank funds.
If you have received an email offering a job to work at Global Sky evaluating money services like Western Union do not participate. We have already notified proper authorities and have found they are using other company names (other call centers) as well.
The first email looks like this:
Subject: Hello – Reply asap ( Job Confirmation )
Hello,
How are you doing?
We got your mail with the application you sent to us. We have noted down the name and address. You have to make sure that you have the locations you will be evaluating ( Preferably a westernunion outlet). We will send you the evaluation Letter which will contain your payment and the money you will be using to carry out your evaluation on the store . We will notify you when the package is ready to be sent out to you and you will be given a Tracking number so you will be able to keep track of the envelope till it gets to you . Instructions on how you would carry out the evaluation would be sent to your email and be included in the evaluation letter
We want you to reply to this email immediately for confirmation and also send the name and address of the outlet you would be evaluating. We would expect a reply from you as a confirmation that you received the email.
We hope to read from you soon
REPLY TO CONFIRM THAT YOU RECEIVED THIS MESSAGE ( Job Confirmation )
The second mail looks like this:
From: globalskyinc@aol.com
Subject: Re: Hello – Reply asap
Date: Tuesday, March 30, 2010, 11:45 AM
Dear Evaluator,
We are using this opportunity to thank you for being part of these program. I just got a Fax notification from the UPS that the First set of payments to be used for the evaluation would be delivered to you on Today.
The check contained in the Envelope you would be receiving is the funds to be used for your first assignment.
Your First assignment is to be carried out on a financial institution : ( Western Union ). You are to conduct an evaluation on a Western Union outlet near you by making a transfer as a customer with a feedback report on your overall customer experience with them by completing a simple questionnaire which I would send to you have you must have completed the evaluations.
You are to proceed with the below instruction upon receiving this check.
1. Cash the check at your local bank at once and deduct only the sum of $200 for your daily pay, and the western union charges.
2. Locate a western union Outlet near you to conduct the survey by patronizing their services. You are to appear as a potential customer sending a western union transfer.
3. You are to make a transfer from the Western union you choose to another member of our evaluation team, and the funds would be picked up by that evaluator at the exact location which some customers reported their funds missing. You would have to record the time at which you got to the location and how many minutes it took you to get serviced. Have the fund sent to the below evaluator, currently waiting to pick the fund and carry out a corresponding evaluation at the reported location.
Remember to deduct the transfer fees from the money you are about to send to the evaluator below
SEND TO:
NAME: Mike Watt
ADDRESS: 2191 Remedious Street
CITY/STATE Malate Manila
COUNTRY: Philippine
ZIP CODE: 1171
Please Ensure you use (10 minutes money transfer service)
Please remember what we are really after are the lines of question stated below, those are guidelines to what you will look out for during your visit to Western Union.
GUIDELINES
-How long it took you to get services.
-Ambiance/Outlook of the Shop/Outlet
-Smartness of the attendant
-Customer service professionalism
-Reaction of personally under pressure
-Information that you think would be helpful
-Your comments and impressions.
-Your personal opinion
Under no circumstances should the Western Union Agents know this survey is being carried out on them. The below information as appeared on receipt should be sent to me via email.
Reference # (MTCN # ON THE RECEIPT.)
Amount Sent for the transfers.
Name And Address Of Sender.
Test Question & Answer ( If used ).
Once again, questionnaire and appraisal form regarding your overall experience with Western Union will be emailed to you after we receive the transfer information.
Thank you and get back to me as soon as the Evaluation is completed today.
Yours faithfully,
Head, Survey Team
~~
END EMAIL
IMPORTANT: These emails are not from Global Sky. Disregard or notify local authorities and by all means do not send any funds.
We just received the confirmation / thank you letter from the Alliance for International Reforestation in conjunction with Eco-Libris that 160 trees have been planted on our behalf. Letter attached.
They called us “Global Sky Publishing” because they normally work with publishing houses. 
We have been notified that some one is using Global Sky’s name with a Mystery shopper offer. This is NOT Global Sky. Please disregard. We are well aware of the situation and have already notified authorities. Here is the letter we received:
I received this letter and application from Global Sky Inc. to be a mystery shopper.
I went on your site and used the chat feature and I was told it wasn’t from you folks.
Below is the letter I received.
Marc
—————————————————————————–
Hello,
This is an awareness to let you know that we have a vacancy post of a Customer evaluator in our company and we would like to know your interest in working for Globalsky Inc Company. We are outsourcing fora new company and we have clients we are working with as regard’s giving a better service to their customers.
Mystery shopping is a valuable customer service tool that has gained widespread acceptance in the retail, financial services and restaurant industries, and proves highly valuable to companies that use it to gain customer experience metrics. You will be evaluating the efficiency of a prominent money transfer services preferably westernunion outlet in your neighborhood as regards sending and receiving money transfers. Kindly check out for one a store outlet you would like to evaluate, make sure the store and the outlet you choose are close to your area as much as possible, you will have to email the name and address of the location to us. Please note that you are to act Cool,Calm and Confident through out the period which you will be carrying out your survey at the store, in order not to arouse any suspicion. You would make use of their service by sending us a money transfer via their outlet with the funds we would provide for you. You will write a report about the customer services, you will send your report back to us via Email, you will have to use the following pointers to prepare your report:
1)How long it took you to get services
2)Outlook of the Shop/Outlet
3)Smartness of the attendant
4)Customer service professionalism
5)Information that you think would be helpful
6)Your comments and impressions
Your job would be quite effective and we would provide more details on the job as soon as you get back to us with the details requested. As a mystery shopper, you work and shop together for pleasure and the pay is 400.00 USD weekly on Part-time basis, you only work once or twice in a week. You would be mailed a check in which you would be cashing at your bank to get the funds which you will expend in carrying out all that will be required of you including your Compensation and Transportation fee. All Other Instructions will be sent out to you as soon as Evaluation commences
Kindly provide the below information for assessment and registratration if you are interested.
Full Name :
Home Address ( Not P.o.box ) :
City :
State :
Zip Code :
Country :
Phone Number(s) Home :
Cell:
Email :
Present occupation:
Age & Sex :
Name Of Bank :
Have you done this before (Yes/No) :
If yes, what is the outcome :
I will be looking forward to hearing from you.
Thank you
Gail Bleiberg
Global Sky inc
In collaboration with Eco-Libris, Global Sky Inc. plants 100 more trees in March so far, making the total number almost 1,000 since we began back in August.
Thanks to you and everyone at Global Sky for making our call centre project a success. We needed to get our project up and going quickly and I must have interviewed a dozen call centres before I found you. You not only seemed to understand what we needed to do in the beginning but you always seemed to find ways to improve upon what we were doing. That’s what we needed in this project – a partner that could take ownership of it. I have nothing but good things to say about your company and I look forward to doing more business in the future.
Regards,
Joe Bazouni
Managing Director
Cornish Property Services (since 1902)
