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1 800 737 5610
"Thank you so much for all your help this past week. Your focus, dedication and determination to meet our very tight deadlines has made it easier for us to work through all the issues we encountered this week. We made it and went live on Wednesday night and to top it a very busy night with high call volumes. Your team delivered with a very short training period!"
David Brown
VP Of Operations.
Our Story
My name is James Stinson. I'm the CEO of Global Sky Inc. I've had the pleasure of working with entrepreneur's from all over the globe. I never thought I'd be in the call center outsourcing business. In fact, when I first started out I was one of the first companies outsourcing web development work to India more than seven years ago. That business eventually lead me to India where I setup a 4,000 square-feet office and got ready for the business to roll in.
Well it did roll in- very slowly. I learned a valuable lesson after spending tens of thousands of dollars. Smart entrepreneurs should not build in anticipation for the business- they should seek to support it as it grows. The Dot Bombers learned this lesson the hard way as well.
I thought if I "built it they would come". I was wrong. It cost me a lot at the time to learn that lesson. I decided in the future I would be much more flexible and liquid and grow as the company required the expansion.
So I formed Global Sky and did just that. We started out small and expanded as the business grew. Entrepreneur's who have grown with us have adopted the same approach. This preserves the long-term interests of our clients and our own. We aren't looking for one-shot deals, we have a vision for long-term clients who are happy with "setting and forgetting" their project as long as the reports come in every day.
Now, with more than 120 employees, we have a solid reputation for doing what we say and saying what we do. The result of this philosophy is that we are growing faster than ever.
Our focus is on the entrepreneurial community. I'm an entrepreneur so naturally I gravitate towards them. Even if you don't own your own business, sometimes you may embody the entrepreneurship mentality. If you are a leader in your field, innovate and develop systems from scratch- in one way or another you're an entrepreneur.
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"Thanks to you and everyone at Global Sky for making our call centre project a success. We needed to get our project up and going quickly and I must have interviewed a dozen call centres before I found you. You not only seemed to understand what we needed to do in the beginning but you always seemed to find ways to improve upon what we were doing. That's what we needed in this project - a partner that could take ownership of it. I have nothing but good things to say about your company and I look forward to doing more business in the future."
Joe Bazouni
Managing Director, Cornish Property Services (since 1902)
Showcased by
Call Center Industry in the Philippines
Submitted by admin on Mon, 02/28/2011 - 11:52
Why choose to outsource to the Philippines?
Call center service is a serious profession in the Philippines. Our agents are carefully screened and selected for their excellent English and customer service skills. Most of our agents have a college-level education, and are given further training in the art of sale negation and customer service. They are also paid well to perform their services in a professional and patient manner. Philippine call centers cater to clients from the US, United Kingdom and Australia. The hired customer service representatives learn the foreign accent and study the geography and cultural morés of these countries. Being the third largest English speaking country in the world, with a high literacy rate, the Philippines is considered as one of the most competitive call center destinations in the world.
Today, the Philippines is one of the world's key players in offshore call center business, together with China and India. Call centers continue to grow and surpass the target of employment every year because of the high demand of the offshore business in many parts of the world. Over the past few years, the entry of foreign investors owning small-and-big call center companies in the Philippines signifies that business process outsourcing is considered as the sunshine industry.
The geographic location of the Philippines, which is the gateway to other Asian nations, maintains the interest of investors. Investors are likely to place more contact centers because of the lower cost of labor, compared to the other Asian countries, and better infrastructure, including state-of-the-art technology.
Since the beginning of the call center industry in 2000, the outsourcing business has high importance for the Philippine Government. A call center in the Philippines continues to be acknowledged as the sunshine industry because of the massive developments brought to the country, not only in Metro Manila, but also the expansion into other provinces such as Baguio, Cebu, Iloilo, Bacolod, and Davao. Last July, President Gloria Macapagal-Arroyo highlighted that the government is seriously focusing on supporting the call center industry by putting together a satisfactory budget for the education sector which will be utilized for trainings in the fields of computer, Internet and English for the students and teachers.
The Filipino's ability to communicate in English strengthens the campaign of the government to establish more contact centers. Almost 95 percent of the population can deliver fluency and understand it effectively. English, an outgrowth of American colonialism, was the medium of instruction in schools for decades. With a long history of contact with the United States, including several decades of American colonial rule, Filipinos are more attuned to Western culture than most Asians are. Call center employees in the Philippines not only find it easy to relate to Westerners, but are also quick to adapt to a variety of accents.
A call center is a communications-based company which serves as a support system for larger companies in first-world countries, like the United States. Call or contact centers handle customer complaints and inquiries. Call center agents provide technical support for a wide array of products and services like electronics, e-mail management, mortgage, insurance, advertising, telecommunications, and even volunteer and charity work. Customer service representatives receive and make calls to anywhere in the world.
There are two categories of call centers: inbound and outbound. There are also three types of accounts: telemarketing, customer service and technical support. Telemarketing belongs to the inbound category. However, customer service centers also engage in up selling, which means offering or selling services. With all these type of categories, Filipino agents are considerably tough and can employ further development in handling any types of concerns.
When it comes to the employee benefits, call center agents enjoy a premium salary package. They can receive benefits like SSS, Health Insurance, Pag-big and salary loans. They also receive commissions, night differential pay, bonuses and freebies from the company. Working in a call center in the Philippines is not age-restricted, as long as the applicants can communicate English. The contact center companies also encourage fresh graduates from the universities and colleges to apply anytime.
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